Returns Policy
At Bseated NZ we want you to have a fulfilling shopping experience either in-store or online. To assist you, we have set out our returns policy below.
Satisfaction Guarantee
Returns are only available in agreement with the store where you have made your original purchase from. The product is returned undamaged, in its original condition and packaging, complete with instruction manuals, assembly instructions, and accessories. You are also responsible for all transportation costs (although we will do what we can to minimize them).
Proof of purchase
You must show us reasonable proof of purchase and may be required to present a photo ID when requesting an exchange, repair or in-store credit on a product that you have purchased from us.
Proof of purchase includes:
- Tax Invoice.
- Receipt or Delivery Note for online purchases. Unfortunately, a confirmation email is not sufficient.
- Finance documentation.
- Proof of payment
Whilst we will make every effort to locate transaction receipts through our system if you have lost or misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount for which the product in question was purchased. Multiple item purchases in one transaction will limit our ability to establish proof of purchase.
Refunds & returns for unsafe, defective, or damaged goods or goods which don't match the description
Your entitlement to a repair, replacement, or be provided with an in-store credit for unsafe, defective, or damaged goods. Bseated NZ will meet obligations under the Consumer Guarantees Act 1993. All faults or defects should be reported to us within 7 days of the defect or fault appearing to avoid any further damage.
How to make a claim:
Please contact us by phone or email and will discuss a suitable solution.
Besated NZ will also accept product returns where you can provide proof of purchase.
Our Goods are designed and constructed to be used for domestic purposes or in commercial or controlled environments (like offices or hospitality). See our Terms and Conditions for more details.
